ABOUT PLATFORM PRICING TEAM BLOG

Privacy Policy

Last updated: November 4, 2025

1. Introduction

Vici.bio (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we handle personal data when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR).

Roles: For account/admin data, Vici.bio is a data controller. For User Content you upload to run jobs (see Section 3), we act as a data processor processing on your instructions, consistent with our Terms.

2. Definitions

  • User Content: Inputs you provide to run jobs (e.g., sequences, structures, parameters, files) and the resulting outputs.
  • Operational Metadata: Non-content technical data needed to operate the platform (e.g., job IDs, timestamps, status codes, resource usage, error types).
  • Account Data: Information you provide to register/manage an account (e.g., email, password hash), plus billing/receipts handled by our payment provider.

3. Data We Collect

  • Account Data you provide (e.g., email). Passwords are stored as salted hashes.
  • User Content & Results you upload/generate to run jobs. We do not view plaintext content (see Section 5).
  • Operational Metadata (non-content) to keep the service reliable and secure.
  • Communication Data if you contact us (e.g., support emails).
  • Payment Data is processed by our payment provider; we do not store full card details.
  • Usage Data (basic logs like IP, user agent) for security and abuse prevention.

4. How We Use Personal Data (Purposes & Legal Bases)

  • Provide the platform & run your jobs (performing a contract).
  • Operate, secure, and improve reliability using Operational Metadata only (legitimate interests).
  • Communicate with you about your account, updates, or support (contract/legitimate interests; consent for optional marketing).
  • Billing and receipts via our payment provider (contract/legal obligation).
  • Legal compliance (legal obligation).

We do not use your User Content or Results for training, analytics, marketing, or any purpose beyond executing your jobs.

5. Encryption, Access & Support

  • Encryption by default: User Content and Results are encrypted in transit and at rest.
  • No human access: We design and operate the platform so staff cannot view your plaintext User Content or Results. Any decryption occurs automatically only within secure compute to execute your job.
  • Troubleshooting: We provide model/system-level advice (parameters, generic errors). We cannot see your data. If you want help using sample/redacted data, you must share it explicitly (optional).

6. Data Control, Retention & Deletion

  • You control your data. You can export your User Content and Results at any time.
  • No content backups: If you delete your User Content or Results, they are permanently deleted from our systems and cannot be restored.
  • We may retain minimal non-content records (e.g., invoices, basic security logs) as required by law—never your plaintext content.

7. Sharing & Subprocessors

  • No selling of personal data.
  • Subprocessors: We use reputable cloud and service providers to host/operate the platform. They process data under contract and only to provide their services to us.
  • Legal requests: We may disclose minimal information if required by law or to protect users/public. Where permitted, we will notify you.

8. International Transfers

We may process data in the UK, EEA, or other countries where we or our providers operate. Where required, we use appropriate safeguards (e.g., UK IDTA/EU SCCs) for cross-border transfers.

9. Your Rights (UK GDPR)

You have the right to access, rectification, erasure, restriction, objection, and data portability. Where processing relies on consent, you can withdraw it at any time. To exercise rights, contact info@vici.bio.

10. Cookies

We use essential cookies for core functionality. Any analytics cookies are off by default.

11. Children

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy here and update the “Last updated” date.

13. Contact

For questions or to exercise your data rights, contact info@vici.bio. Vici.bio is based in Scotland, United Kingdom.